Nationally Registered Certified Medical Assistant (NRCMA) (NAHP) 2025 – 400 Free Practice Questions to Pass the Exam

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Question: 1 / 400

When a patient must cancel an appointment, you should

Tell them to visit only in emergencies

Immediately schedule another appointment

When a patient must cancel an appointment, you should immediately schedule another appointment. Option A is incorrect because it is not appropriate to instruct patients to only come in during emergencies. This could make the patient feel like their medical needs are not being taken seriously. Option C is incorrect because it does not provide a solution for the missed appointment. Option D is incorrect because charging a cancellation fee could create financial strain for the patient, which may make them less likely to schedule future appointments. The best practice is to quickly schedule a new appointment to ensure the patient receives the necessary care.

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Advise them not to cancel next time

Charge a cancellation fee

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